Itaú pushes generative AI into customer service and internal work
What happened
OpenAI News reported on October 17 that Brazil's Itaú is pushing an AI First strategy, using generative AI in customer service and internal processes. Its conversational interface ia.i covers about 300,000 customers in the first phase, with a goal of reaching its full customer base by the end of 2026; that full coverage has not been reached yet. The bank also built IARA, a governance and orchestration platform that gives teams controlled access to multiple models. Its legal department's system draws on more than 90 million documents and runs over 2 million tasks a month, lifting process efficiency by 20% to 80%.
Written by AI from the coverage · updated 2 hours ago
Coverage
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- OpenAI NewsHow Itaú is building generative AI for its entire customer base
巴西银行 Itaú 正推进 AI First 战略，其对话式界面 ia.i 首阶段覆盖约 30 万客户，目标到 2026 年底覆盖 100% 客户群。该行还构建了治理与编排平台 IARA，为团队提供受控的多模型访问，其法律部门方案基于 9000 多万份文档，每月执行超 200 万项任务，流程效率提升 20% 至 80%。
Heat over time
Not enough continuous observations to draw a trend yet.