AI hallucinations add to frontline workers' correction burden
What happened
The Verge reported on October 2 that some customers trust answers from tools like ChatGPT more than staff, and refuse corrections on allergens, itineraries and children's sleep. Customers asked for wines that don't exist, insisted on itineraries with fictional camps or upstream paddling, and parents rejected advice that kids need 2 to 3 more hours of sleep a night. Restaurants also field AI agent calls and emails booking on customers' behalf. One manager suspected a last-minute pre-event request came from an agent but couldn't confirm it.
Written by AI from the coverage · updated 1 hour ago
Coverage
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- The Verge · AIAI hallucinations are making entitled customers even worse
部分顾客更相信 ChatGPT 等工具的回答，甚至拒绝一线工作人员对过敏原、行程和儿童睡眠的纠正。受访者遇到过顾客索要不存在的葡萄酒、坚持采用虚构营地或需要逆流划船的行程，以及家长拒绝孩子每晚需多睡 2 至 3 小时的建议。餐厅也开始接到 AI 智能体代客预约的电话和邮件，一位经理怀疑某次活动前的临时要求来自智能体，但无法确认。
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