Vercel shrinks inbound SDR team from 10 to 1.25, AI agent costs a few thousand dollars a year

Vercel 将 inbound 销售团队从 10 人压缩至 1.25 人，AI 销售开发智能体年成本仅数千美元

Vercel COO Jeanne DeWitt Grosser says their AI sales development agent now handles 90% of inbound leads, and a home-built support agent resolves 93% of cases. Combined annual infrastructure cost is in the single-digit thousands, with a 32x ROI on the SDR agent. The inbound SDR team went from 10 people to 1.25. Grosser notes the bottleneck isn't the model—it's codifying the sales workflow. Worth flagging: this is Vercel's own data and inbound is a highly structured use case, so don't extrapolate to all sales teams yet.

Why it matters: Vercel's COO shared real deployment numbers: 90% inbound automation, 93% support case resolution, 32x ROI, single-digit-thousands annual infra cost. Three hard metrics lift this well above generic AI-efficiency stories. Not 95+ because it's from an interview rather than a prod...