Scaling agentic AI pilots across the enterprise

80% of Fortune 500 companies have adopted agentic AI, but scaling remains uneven, says NiCE COO Arun Chandra. The real challenge is treating agents as a cohesive system: connect them to back-end systems, break data silos, and redesign workflows instead of layering AI on outdated processes. Chandra argues agents should be held to the same standards as human workers, forming a hybrid workforce.