OpenAI launches Presence, a production agent product for customer and internal workflows

Introducing OpenAI Presence

OpenAI launched Presence today, a product for deploying voice and chat AI agents in enterprise workflows. It bundles policies, guardrails, escalation rules, and evaluation tooling so agents can access company systems, take approved actions, and hand off to humans when needed. OpenAI's own English-language support line at 1-888-GPT-0090 already runs on Presence: it resolves 75% of inbound issues without human help and cut handoff rates by 15 percentage points in 10 days via a Codex-powered improvement loop. BBVA is testing Spanish-language voice banking in Mexico, SoftBank is trialing Japanese conversations, and IAG is exploring claims support during severe weather. The post does not disclose pricing or API availability details.

Why it matters: OpenAI productizes its internally validated support-agent stack with a 75% automation stat and two named enterprise references. Not scoring higher because we only have the vendor's own announcement — no third-party benchmarks or customer-side data yet, and pricing isn't disclo...