Singapore Airlines upgrades customer service and office work with OpenAI
What happened
Singapore Airlines used OpenAI's API and models to upgrade its Kris customer-service chatbot, doubling customer satisfaction (CSAT) and cutting average handling time for service agents by about 10%, OpenAI News reported on November 10, 2026. The airline also launched a Flight Recommender built on the OpenAI API that lets users describe trips in natural language; monthly active users of the tool grew nearly threefold over the past year. OpenAI models are also used in Singapore Airlines' internal AI platform Jarvis and in its software development, covering customer service, trip recommendations and internal work.
Written by AI from the coverage · updated 20 hours ago
Coverage
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- OpenAI NewsSingapore Airlines elevates travel & work with OpenAI technology
新加坡航空通过 OpenAI API 和模型升级客服聊天机器人 Kris，客户满意度（CSAT）翻倍，客服代表平均处理时长缩短约 10%。基于 OpenAI API 的 Flight Recommender 让用户用自然语言描述行程，过去一年月活用户增长近 3 倍。OpenAI 模型还用于内部 AI 平台 Jarvis 及软件开发流程。
Heat over time
Heat now 3·Comparable peak 5（Nov 11 16:00）·Comparable change over 24 hours –
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