An SVP said “I don’t want the details”—it was a declaration of trust

I Don't Want the Details

The author was pulled into an incident call and got cut off by the SVP: “I don’t want the details.” The SVP wasn’t being dismissive—they assumed competence and didn’t want a reasonable explanation to kill the urgency to change. The real question is “What are we changing so this class of failure is less likely next time?” The post reframes postmortems from “why” to “what changes in the system,” and warns against treating “we’ll be more careful” as a fix.