OpenAI refuses to show $160 credit consumption records, user files GDPR complaint

OpenAI says my prepaid credits were consumed, refuses to show any record

A paying customer reports that OpenAI wiped 491.8 prepaid credits in one second, then failed to deliver a subsequent 1,000-credit purchase. On July 14, a system outage forced him to rebuild context, burning $193.60 in four hours with no rate warnings. OpenAI refused five written requests for itemized consumption records, stating support tools lack visibility. The user filed a formal GDPR complaint with the Irish DPC and published the full correspondence.

Why it matters: The user's evidence is concrete and the support replies are verifiable — this isn't a rant. But the incident is confined to a single account, with no sign of a systemic outage or security flaw, so it stays below 78.