DingTalk makes “agent-friendly systems” a KPI for a department reporting directly to the CEO

当 CEO 把 agent-friendly 写进 KPI：钉钉、Salesforce 和一条从 Unix 开始的工程线

DingTalk CEO Chen Yusen created an IT department whose KPI is making all internal business systems easy for agents to use, reporting directly to him. The engineering foundation was laid by Chen Hang, who rewrote tens of thousands of enterprise capabilities as CLI commands and open-sourced them in March 2026. Salesforce, ServiceNow, and Snowflake are doing the same: turning GUI-first software into agent-consumable APIs and tools. But headwinds are real—no enterprise consensus on what “agent” means, Goldman Sachs notes companies are losing more money on AI integration than two years ago, and Gartner found only 5% of Microsoft 365 Copilot pilots scaled to full deployment. SAP and Slack’s API terms restrict external agent access despite public “open” messaging. The piece argues what’s actually solidifying is function-calling-first infrastructure: MCP, A2A, Agent Skills, intent-revealing endpoints, idempotency guarantees, and access governance.

Why it matters: DingTalk's CEO made agent-friendly a department KPI reporting directly to him — a first among Chinese enterprise vendors. Salesforce, ServiceNow, and Snowflake are making parallel moves, forming a cross-vendor signal. Score stays below 85 because we only have the internal memo...