Microsoft says it has over 20M paid Copilot users, and they really are using it

Microsoft says Copilot has over 20M paid users, with engagement growing. The post does not disclose active usage, retention, ARPU, or the counting method.

Why it matters: HKR-K is strong because Microsoft disclosed 20M+ paid Copilot users, a rare adoption metric. The score stays near the featured floor because active rate, retention, ARPU, and methodology are not disclosed.